Articles about Reputation Management

The Art of Responding to Negative Online Comments

No matter how fantastic your customer service is, no matter how perfect your team members are, you're still going to receive the occasional negative comment on a review site or social media. Negative feedback is unfortunate, but it's part of the modern online business environment. It's all part of managing your online reputation, and just like with anything else, there's a wrong way and a right way to do it.

5 Most Epic PR Nightmares to Avoid

What is a public relations professional’s job?  Public relations is all about perception.  If you...

Yelp Updates Business Listing Pages and What it Means for Marketers

As a business owner, you’re no doubt familiar with Yelp, a website that features business listing...

Why Negative Comments are Good for Business

Inevitably, you’re going to receive a nasty customer comment on your business website or social...

Top 9 Marketing Predictions for 2014

January 1 has come and gone, and many companies are looking to set sales goals and develop...

5 Ways to Turn Prospects into Zombies (5 Don'ts of Inbound Marketing)

We have all been there in that moment when the talk turns too detailed or too vague and a client...

How to get rid of Bad Reviews on Social & Review Sites....

Have you ever heard this saying? "A Happy Customer will tell 1 person how great you are and a...